Troubleshooting

The island does not open

• Check Settings → Behavior → Open on. In Click mode, hovering does nothing; click the notch.
• Press ⌥ Space.
• If you pressed ⌥ H, 01ST is hidden. Click the menu bar button to show it.

It is on the wrong screen

In Settings → Behavior set Screen to Fixed and pick a display, or leave it on Dynamic and click once on the display you want.

The Hide/Show button is behind the notch

Hold ⌘ and drag it to the right in the menu bar.

Dragging an image opens Mission Control

You went to the top edge of the screen. Release on the Drop to save tile that opens under the notch as soon as you start dragging; you do not need to go higher.

A dropped link did not turn into a picture

Some sites (private Instagram accounts, for example) do not give out their images. 01ST then saves the page's preview or a link card. Drag the image itself, or save it to a file first and drop that.

A passkey sign-in fails in a web app

Passkeys are not available in 01ST. Choose the password option on the site's sign-in page.

01ST is locked

Your 3-day trial ended. Your data is safe. Buy or enter a key under Settings → Licence, see Licence & Macs.

"This license is already active on another Mac"

Your key is in use on another Mac. If you are replacing that Mac, deactivate it first (Settings → Licence → Deactivate) and activate again here. If the old Mac is gone, 01ST offers to move the licence to this one; confirm it. Each key can move up to 3 times a year. Still stuck? Write to support.

Updates fail

Check your connection and try Settings → Updates → Check now again. If it keeps failing, download the latest version from the download page and drag it over the old one in Applications.

Where is my data?

On your Mac, in Documents/FIRST. Back that folder up like any other.